Voicebot integration with Fresha

Why connect fresha to voice AI

Voice calls produce structured outcomes - budget answers, dispositions, meeting times. Without fresha sync that data stays in recordings. Coldbot writes automatically so sales acts while the lead is still warm, and ops teams trust reporting because fields are consistent call after call.

• ✓No manual CRM entry after calls
• ✓Faster follow-up on hot leads
• ✓Consistent reporting fields
• ✓Transcript link for coaching

What you can do with Fresha

Every qualified conversation can trigger automated actions in your stack. Teams typically configure this during Coldbot onboarding with supervised test calls before scaling outbound volume.

• ✓Wolne sloty podczas rozmowy
• ✓Potwierdzenie wizyty
• ✓Anulowanie i przełożenie
• ✓Synchronizacja z kalendarzem Fresha

Setup in four steps

Most teams complete the integration during initial onboarding (7–14 days). Teams typically configure this during Coldbot onboarding with supervised test calls before scaling outbound volume.

• ✓Connect Coldbot workspace
• ✓Authorize Fresha
• ✓Map fields and statuses
• ✓Test with live calls

Typical field mapping

Map conversation outputs to your system - qualification answers become properties, activities, or custom objects. Most teams map disposition, score, budget, timeline, and meeting time in the first onboarding workshop.

• ✓Name, phone, email
• ✓Budget, timeline, location
• ✓Call disposition + transcript URL
• ✓Meeting start/end when calendar connected

Booking flow with fresha

During the call the agent checks live availability in fresha, captures party size or service type, and writes the reservation before hang-up. Confirmations go out via SMS or WhatsApp from your automation stack.

• ✓Live slot check
• ✓Notes and allergies
• ✓Waitlist when full
• ✓Cancel/reschedule paths

Reliability and security

Coldbot signs webhook payloads, retries failed writes, and logs integration errors in the dashboard. Credentials for fresha are stored encrypted; you can scope permissions to minimum required (read calendar, write events, etc.). Enterprise customers receive audit logs for compliance reviews.

• ✓HMAC webhook verification
• ✓Exponential backoff on errors
• ✓Role-based access to logs
• ✓EU data residency on Enterprise

FAQ

Frequently asked questions